From Alan Moore (no, not that Alan Moore) who runs Communities Dominate Brands:
http://communities_dominate.blogs.com/brands/2008/07/on-seventh-mass.html
This is a long, rambling article but he drops a lot of gems. Here’s the highlights.
Why mobile? There are seven reasons why mobile trumps the internet (or any of the previous five legacy mass media channels). I won’t go through them all here now, let me pick three that the internet cannot touch in its power.
First is reach. The internet reaches 1.3 billion people (of which an increasing proportion are already using their mobile phones as their primary - or often only - internet access device.). But there are over 3.5 billion mobile phone subscribers today. Every one of those mobile phone users can be reached with a basic SMS text message (and 74% of us are active users of SMS, so they will be able to respond to your communication). Out of the internet’s 1.3 billion users, only 1.2 billion are active users of email. So the most powerful communciation method on the internet - email - has a possible maximum reach today of 1.2 billion. If we take only the active users of SMS - remember the reach via mobile can reach essentially every mobile phone subscriber on the planet - the 74% of 3.5 billion - is 2.6 billion. So today - the active users of the most prevalent interactive media method - SMS text messaging - is over twice the size of the user base of email.
I have no idea what this implies for a WAR site but it does make me glad I’m getting used to Twitter and my own phone’s SMS as a communication interface. I need to do some serious research on delivering music content to mobile platforms!
Also, here’s Moore’s riff on user data. This is relevant to us because although we have numbers on the downloads from our free EPs, we have nothing else. The numbers exist in a vacuum, we don’t know who/where or anything else about them. However, I don’t know if the invasive and limited world of mobile internets is nescessarily “the solution.”
The internet promised a false hope of perfect audience information. It is far better than on TV, and still today, much can be done to improve the audience information gathering, but it is not the digital audience nirvana as promised by the gurus over a decade ago. The only reasonable way of knowing who is your customer every time - and thus collect meaningfully accurate information on that one user - is to force the customers to register to your service. This allows Amazon to build its recommendation engine, for example, and is a key to most modern services from Facebook on down. To try to collect accurate info on our behaviour as an audience.
The internet is far better than anything that went before it; but like the steam engines, is now about to be totally superceded by an inherently superior media technology, mobile.
On mobile - by design and by necessity - every individual user is always identified perfectly. By perfecty, I do not mean we know the name of every user - more than half of the world’s mobile phones are so-called prepaid (pay-as-you-go) accounts which typically do not need registration of the name of the user. The name is irrelevant. We know every user by a globally unique phone number. Doesn’t matter if it is Tomi Ahonen or Donald Duck or Mr X who is assigned to that phone number. We know the total composition of our audience, uniquely, completely, accurately, perfectly. Does this one phone number make repeated access to our mobile service site, and download our content. We know perfectly.
And yes yes yes, there are fudgy bits on the edges, it is not “engineering degree perfection” so please don’t jump on my words. I mean for ANY existing MEDIA company, this means as close to perfect info about our users, as is practical and usable. AMF ventures compared the three biggest media plafforms last year, and found that on TV only about 1% of audience data is captured. On the internet, a far better number is achieved, with 10% of the audience information is captured. This is night-and-day compared to TV, ten times better. Note it still leaves the vast majority of all internet users - and our audience - unknown. For every one identified, another nine go unidentified..
But then, on mobile, 90% of the audience data is captured. Wow. Now the world is turned upside-down. Not only is this nine times better than on the internet - and 90 times better than on TV - but it means a near-perfect picture of our audience. Out of every 10 audience members, wholly nine are accurately identfied, and only one out of ten is lost in the process.
Compared to ANY existing media, this is digital nirvana, the holy grail. If you are involved in media today, think about these two issues and understand - mobile reaches a FAR greater audience, and only on mobile can the audience be accurately identified.
